Refund and Return Policy

All returned items ( except personalized and custom-made items) should be in impeccable condition, unused, in their original packaging, and suitable for resale.

If you wish to initiate a return, first you will have to contact us as, after kindly send the item back to Cleoda Studio. We strongly recommend ensuring that the item is well protected, appropriately packaged, and adequately insured, as any damage during the return transit will be the customer’s responsibility. Once the returned item is received in excellent condition, we will issue a full refund to the original payment card, deducting any shipping or postage expenses.

Please note that refunds may take up to 30 days from the receipt of the returned item.

Personalized and Custom-Made Items

Unfortunately, we cannot accept returns for personalized or custom-made items unless they are defective.

This includes items made to specific lengths determined by the customer, unique finishes (non-standard paint colors, custom veneer, or specialized surface finishes, etc.), and those with individual design alterations (extra shelves, height adjustments, etc.).

36-Hour Cooling-Off Period

For bespoke projects, we offer a36-hour cooling-off period. You have 36 hours from your initial payment to change your mind, no questions asked, and receive a full refund. Notify us at contact@cleodastudio.eu to cancel and we will refund the entire paid amount.

Due to the distinct nature of each bespoke project, as they are personalized and made to measure, once manufacturing commences, we cannot provide refunds.

Damaged Items

We take utmost care in packaging items for delivery to prevent any transit damage.

If, unfortunately, your item arrives broken or damaged, please contact us promptly at contact@cleodastudio.eu but no later than 3 working days after receiving the item.

Please inspect your order upon delivery. If you notice any external packaging damage, kindly inform the courier company and note it on the delivery slip.

Defective Items

Please refrain from attempting to repair the item yourself or arranging third-party repairs. We reserve the right to decline repairing, refunding, or replacing an item if you’ve tried to repair it personally or arranged for third-party repairs.

Cleoda Studio cannot be held accountable for any faults or damage resulting from transportation or installation if you opt to have your project delivered or installed by a third party or have arranged third-party repairs.

If you have further inquiries, please don’t hesitate to reach out to us at contact@cleodastudio.eu

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@cleodastudio.eu and send your item to: {physical address}.

Shipping returns

To return your product, you should mail your product to Cleodastudio ( We will confirm the return address at request)

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at contact@cleodastudio.eu for questions related to refunds and returns.